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Nouveau
Customer Training Specialist, Proficient in English and French
Avature
CDI🇫🇷 Français🇬🇧 Anglais
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Description du poste
Remote position available for candidates based in Valencia and Málaga.
For our customers, Avature’s innovative technology is a business advantage, and our Training Team plays a key role in helping them understand how to navigate and leverage the platform. Our Training Specialists empower users to unlock Avature’s full potential through engaging sessions, high-quality learning resources, and ongoing support.
You'll deliver training to new and existing customers across a wide range of solutions and business scenarios, combining product knowledge, communication skills, and adaptability to ensure a smooth and effective learning experience.
Your Challenges And Objectives
- Provide clear, engaging training sessions to help customers adopt Avature’s features, functionality, and their specific configuration.
- Understand customer needs and deliver demos and trainings based on real use cases and business scenarios.
- Continuously improve training materials, methodologies, and outcomes based on feedback and product evolution.
- Coordinate, schedule, and deliver virtual or on-site training sessions for customers and internal teams.
- Prepare and deliver solution overviews, user/admin training, workshops, and recorded sessions, adapting content and delivery to different audiences, learning styles, and technical proficiency levels.
- Create and update instructional materials (slides, exercises, polls, and related resources) to support training goals.
- Troubleshoot issues during sessions and ensure a smooth experience while maintaining participant engagement.
- Communicate clearly with customers, address questions, manage escalations when needed, and build strong relationships with key contacts.
- Track training metrics (attendance, completion, feedback), evaluate effectiveness, and identify opportunities for continuous improvement.
- Collaborate with internal teams to keep content aligned with product updates and share insights that enhance documentation, adoption, and overall customer experience.
- Support team knowledge-sharing and onboarding processes while managing daily administrative tasks, priorities, and deadlines effectively.
- Continuously expand product expertise and refine training delivery skills.
Profil recherché
- Proficient in English and French, with strong verbal and written communication skills.
- Excellent presentation and public speaking abilities.
- Ability to adapt explanations of complex concepts to different audiences and learning styles.
- Strong planning, multitasking, and time-management skills.
- High level of resourcefulness and proactive problem-solving.
- Comfortable troubleshooting issues during live sessions.
- Positive, collaborative attitude and strong customer-facing presence.
- Strong organizational and decision-making skills.
- Proficient in MS Office (especially PowerPoint) and comfortable creating training materials.
- Experience in training, education, or customer-facing roles is a plus.
- Comfortable using AI tools in day-to-day work and genuinely interested in staying up to date with emerging AI capabilities.
- About Us
- Avature is a market-leading enterprise SaaS provider for global talent acquisition and talent management. We have a strong commitment to high-quality engineering and customer service and are recognized innovators in the large enterprise market. Leading organizations around the world rely on Avature, including Fortune 500 companies, global consulting firms, some of the world's largest banks and manufacturers, and government organizations.
- We design, build, implement, and support our product ourselves. With a strong culture of ownership and innovation, we continuously evolve our platform to help organizations meet the changing demands of talent acquisition and talent management. As technology continues to reshape the world of work, we leverage AI and emerging technologies to help organizations innovate, adapt, and gain competitive advantage.
- At Avature, we value opportunities to learn and grow within a dynamic, creative, and collaborative environment. We encourage autonomy and empower our people to approach challenges innovatively while bringing their unique perspective to the table. We believe curiosity, continuous learning, and openness to emerging technologies are essential to building the future. Through our career development programs, mentorship, and leadership opportunities, we support each person's professional growth while making a meaningful impact on our product and our customers' success.
Avantages
A fast-paced, energetic, and engaging environment.
We combine flexible remote work with in-person collaboration, encouraging team members to spend one day a week at their nearest office. We have workplaces in Madrid, Barcelona, and Málaga.
Flexible hours.
Competitive salary, with one review a year.
Sanitas health coverage.
23 vacation days a year.
Four days a year to attend events related to professional development.
Paid internet service expenses.
Flexible compensation plan.
An organizational culture that empowers everyone to be themselves is key to thrive in business, but more importantly, it is a pathway for creating a more equitable society. Avature fosters a diverse and inclusive environment and celebrates that each unique person brings something different to our team. We are committed to considering all qualified applicants equally and to promoting equal opportunities within our organization.
